Please use Desktop or Laptop to get the remote support (NOT mobile phones/iPad). Please tell us the generated code to proceed with the support as shown in step 9, also please make sure you click “Share” as shown in step 10.
2. Click “Remote Support”
3. It will ask you to login to your Google/Gmail account, please do so.
4. Click the icon as shown below to download the application.
5. Click “Add to Chrome”
6. Click “Add extension”
7. Click “Accept and Install”. You will install the application after that. Just follow the onscreen instructions shown after that. The steps are similar on MacOS too.
9. Click “Generate Code”. Tell us the generated code.
10. Make sure you click “Share” once you see the below screen.
Now we have remotely connected with you. We will proceed with the support from here.