We provide life time support for all our CCTV systems
If you are already our existing customer, you should be familiar with this service: We provide life time technical support for all our CCTV systems.
- If the installation is done by us, we will provide 2 years product warranty for the CCTV systems, and 1 year service warranty. That means within the first 2 years time, if the hardwares are not working properly, they will definitely be covered under the warranty
- Within the first year, if we need to go down to do any manual work, the service is also free of charge.
What will happen after warranty expires?
- All our CCTV system is network enabled device, it means if the CCTV system is online, and you have a computer at home, we might be able to help you remotely first – this service is free of charge. You can find out how we can give you the free remote support here.
- If the remote support really can’t work, we will arrange the site troubleshooting as soon as possible. Only at this stage, the service charge will be applicable.
Any questions about our service procedure or standard? You are welcome to contact us!