Effective Date: 1 May 2022
Website Address: https://www.safetrolley.com
Contact: support@safetrolley.com
Who We Are
This privacy policy outlines how SafeTrolley.com collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By using this website and providing your personal data, you consent to the practices described in this policy.
What We Collect
We may collect the following information:
- Name
- Contact information including email address and phone number
- Demographic information such as postal code, preferences, and interests
- Other information relevant to customer surveys, promotions, and offers
- Technical and usage data (e.g. IP address, browser type, cookies)
How We Use Your Information
We collect and use your personal data for the following purposes:
- To understand your needs and provide better services
- For internal record keeping
- To improve our products, services, and user experience
- To send promotional emails or updates using the email address you provided
- To contact you for market research purposes via email, phone, or mail
- To personalize your experience on our website
- To comply with applicable legal and regulatory requirements
Consent and Control Over Your Data
By submitting your personal data, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw your consent at any time by contacting us at support@safetrolley.com. Upon receiving your request, we will cease collecting or using your data unless permitted or required by law.
You may also choose to restrict the use of your personal information by:
- Opting out of marketing when filling in a form on our site
- Contacting us if you wish to stop receiving promotional communications
Access and Correction of Personal Data
Under the PDPA, you have the right to:
- Request access to personal data we hold about you
- Request corrections to ensure data is accurate and up-to-date
To do so, please email us at support@safetrolley.com and we will respond within a reasonable time.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined above, or to comply with legal obligations. Once the data is no longer required, it will be securely deleted or anonymized.
Security
We are committed to safeguarding your data. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures.
Cookies
Cookies are small files stored on your computer to enhance your browsing experience.
We use:
- Traffic log cookies to analyze web traffic
- Functionality cookies to remember your preferences
- Login cookies to keep you logged in (if selected)
You may choose to accept or decline cookies in your browser settings. Disabling cookies may affect your ability to use some features of our website.
By continuing to use our website, you consent to the use of cookies as described above.
Embedded Content and Third-Party Services
Some pages may contain embedded content (e.g., videos, images) from third-party websites. These external sites may collect data about you and track your interaction with their content. We recommend reviewing their respective privacy policies.
Links to Other Websites
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices of those websites. Always review the privacy policy of the site you visit.
Who Has Access to Your Data
Only authorized personnel such as Administrators and Shop Managers have access to:
- Order details (e.g., products purchased, delivery addresses)
- Customer data (e.g., names, emails, contact info)
This access is granted solely to fulfill orders, provide customer support, and process refunds.
Disclosure to Third Parties
We do not sell, lease, or disclose your personal data to third parties unless:
- You have given us explicit consent
- It is required by law
- It is necessary for a third party to perform services on our behalf (e.g., delivery partners), in which case they are bound by strict confidentiality obligations
We will not send your data to third parties for their own marketing without your consent.
List of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Comment Cookie | Saves your name and email when you leave a comment | 1 year |
| Login Cookie | Maintains login session | 2 days (or 2 weeks if “Remember Me” selected) |
| Session Cookie | Determines if browser accepts cookies | Session only |
| Screen Option Cookie | Saves display preferences | 1 year |
| Editor Cookie | Saves article post ID | 1 day |
Data Protection Contact
If you have any concerns or questions about this policy or your personal data, please contact us at:
📧 Email: support@safetrolley.com
📞 Phone: 63279051
Policy Updates
This policy may be updated from time to time to reflect changes in legal or operational requirements. We encourage you to review it periodically.